Refund And Replacement
Refund and Replacement Policy for rial.co.in
At rial.co.in, we value our customers' satisfaction and strive to provide the best products and services possible. We understand that there may be situations where a refund or replacement is necessary. Our refund and replacement policy is designed to accommodate the unique preferences of our influencers, and it offers a range of options based on individual circumstances.
Refund and Replacement Options:
Full Refund (12 Days Return Period): If you are not entirely satisfied with your purchase and wish to return the product, you can do so within 12 days from the date of delivery. Upon receiving the returned item in its original condition, we will issue a full refund to your original payment method.
Partial Refund: In some cases, you may prefer a partial refund. This option allows you to keep the product while receiving a partial refund based on the extent of your dissatisfaction. The exact amount of the partial refund will be determined on a case-by-case basis.
Replacement: If you receive a damaged or defective product, we offer a hassle-free replacement. Simply contact our customer support team with photographic evidence of the issue, and we will promptly send you a replacement product at no additional cost.
Store Credit: Instead of a refund, you can opt to receive store credit, which can be used to make future purchases on our website.
No Refund: In some cases, influencers may choose not to provide a refund or replacement. This option may apply to limited-edition or customized products, digital downloads, or other items explicitly stated as non-refundable at the time of purchase.
How to Request a Refund or Replacement:
To initiate a refund or replacement request, please follow these steps:
Contact our customer support team at [contact email or phone number] within the specified return period.
Provide your order number, details of the issue, and any relevant photographs if applicable.
Our customer support team will review your request and communicate with you regarding the available options based on your preferences.
Please note that the influencer's choice regarding refunds and replacements is final. We are committed to working closely with our influencers to ensure their satisfaction while maintaining fairness and transparency in our policies.
We believe in fostering a positive and collaborative relationship with our valued influencers, and our refund and replacement policy reflects this commitment to flexibility and customer-centric solutions.
If you have any questions or concerns about our policy, please do not hesitate to contact our customer support team. We are here to assist you and provide the best possible experience at rial.co.in.
Thank you for choosing rial.co.in!